Frequently Asked Questions

Everything you need to know about your Phix order.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a return shipping label.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

At Phix, we prioritize ethical manufacturing. We use organic cotton and recycled polyester in over 60% of our collections to reduce our environmental footprint.

Can I change or cancel my order?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible interest-free installment payments.